Refund policy

Cancelling Celestial+

You can cancel Celestial+ through the secure billing area. Cancellation stops the next renewal and access normally continues until the end of the current monthly or yearly period. Cancelling does not remove your free report.

Any mandatory statutory cancellation or refund rights remain unaffected.

Lifetime membership

A lifetime membership is a one-time digital-service purchase and has no recurring payment to cancel. If you already have a recurring Celestial+ subscription, stop it from renewing before completing a lifetime purchase. Lifetime access begins immediately and does not shorten any recurring period you have already paid for.

Any mandatory statutory cancellation, cooling-off or refund rights remain unaffected. Where access has begun immediately at your request, the treatment of cancellation rights may depend on the law that applies to you.

Technical failure or missing access

If a subscription payment succeeds but Celestial+ does not unlock, we will first restore access and apply the paid period correctly. If we cannot supply the service within a reasonable time, we will provide the remedy required by applicable consumer law, which may include a price reduction or refund.

Free report corrections

If our system used the confirmed birth details incorrectly, send us a description of the error. We will investigate and, where appropriate, correct or regenerate the free report. A difference of astrological method, house system or interpretation is not automatically a technical error.

Duplicate and unauthorised payments

Confirmed duplicate charges will be refunded. If you believe a payment was unauthorised, contact us and your payment provider promptly. We may ask for information sufficient to identify the transaction without requesting full card details.

How to request a remedy

Email mycelestialbirthchart@gmail.com with the subscription email address, approximate payment date, payment reference and a concise description of the problem. Do not send full card details. Requests concerning a technical fault should normally be made within 30 days so that relevant records remain available.

How refunds are paid

Approved refunds are returned through Stripe to the original payment method. We aim to initiate them within five business days. Your bank or payment provider controls how long the funds take to appear. No part of this policy limits rights given to consumers by applicable law.